Shipping and Returns
Shipping
Delivery service in Estonia (domestic), Latvia and Lithuania
We are using local postal service Omniva (delivery is done either using courier or sending through parcel machine).
Delivery service International (we will ship worldwide)
We are using local postal service Omniva
Delivery service cost and time
The shipping cost depends on the location of the purchaser. The shipping cost is displayed when the purchaser places the order.
All shipments within Estonia, Latvia and Lithuania generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale.
All shipments outside of Estonia, Latvia and Lithuania are guaranteed to arrive within 14 business days.
We have the right to ship goods in up to 45 calendar days in exceptional cases.
Returns
Right of withdrawal
We hope you love what you ordered. But in case you don’t, we’ll send you a new size, color, or style, or issue you a quick refund.
If you wish to return or exchange your item, contact us at love@nakedspirit.ee. Please include in the subject line: “Return” in the email, include your full name, order number and delivery address. Please also let us know what is the main reason for the return.
In order to receive a refund or exchange, you must notify us within 14 days of the delivery of your goods. Items must be unworn and in perfect condition and in their original packaging with all garment tags still attached. You are responsible for return shipping costs. We are not able to provide a refund for items that do not reach our office. We recommend tracking and insuring your return package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed and credit will be applied to your credit card or original payment method immediately but no later than after 14 days.
Defective goods
Our online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing love@nakedspirit.ee. The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale. The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.